For added peace of mind, Route Package Protection can be added to your order as an extra layer of protection against loss, theft, and shipping damage. It's optional but recommended, especially for larger rugs and furniture (8x11 or larger rugs and furniture are much more susceptible to damage during transit) or if you live in a community where package theft might occur. If an order is lost or arrives damaged, you can request a refund or replacement with just a few clicks. Because of it's obvious value, Route Package Protection will automatically appear in your shopping cart. A small fee (typically, less than 3% of order total) is added for this service. If you do not want this extra protection, you can remove Route from your cart before starting the checkout process.