How to return an item for credit or refund.

To return an item...

Use this link to obtain a Return Authorization Number (RMA #) and return address. We'll reply in 1-2 business days with return instructions and a discounted return shipping label to print and affix to your wrapped package.

For Rugs:

1. Roll the rug tightly from end to end into a neat, snug roll and tie with twine (do not apply tape to the product). Insert a copy of your return authorization number (RMA) showing your name and address, inside the rolled rug.
2. Place the rug into the original packaging material, if in good condition, and mark through any existing shipping labels. If the packaging material is damaged or weak, use a heavy, disposable painter's drop-cloth, and double or triple-wrap the rug. The entire rug must be covered so that no part is exposed. You can also use contractor grade trash bags, available at the hardware store.  Or we can mail new packaging material to you for $15.00.
3. Use plenty of clear packaging tape all around the outside of the package. The wrapped package must not be loose or baggy and no part of the rug should be exposed.  Be sure the ends are thoroughly secured.
4. Use clear packaging tape to secure a return label, with RMA #, to the wrapped package. Use plenty of tape so the label does not fall off during transit.

For Home Decor products:

1. Package the item and all accessories as originally packed.
2. Use plenty of clear packaging tape all around the outside of the package. The wrapped package must not be loose or baggy and no part of the rug should be exposed and be sure the ends are thoroughly secured.
3. Use clear packaging tape to secure a return label, with RMA #, to the wrapped package. Use plenty of tape so the label does not fall off during transit.

Once your returned items are received and inspected, a refund - minus return shipping cost - will be issued to your credit card and you will be notified via email.