Returns

  • Instructions on how to package a rug for return

    Please follow these instructions to properly package a rug for return... Obtain a Return Authorization Number (RMA #) and return address from our us. Use this link to initiate the return process. Roll the rug from end to end, neatly into a snug roll and tie with twine (do not apply tape to the r...
  • Return policy

    30-days to return. No restocking fees. Customer only pays return shipping costs. Discounted return shipping labels will be provided.. Most products qualify for 30-day returns for a full refund of the purchase price when returned in new condition, as notated on each product page. Custom made item...